Which payment options are available for depositing funds?
Payment options may vary by country / region.
China: Credit/Debit Card (China Union), WeChat Pay, Alipay
Malaysia: FPX Payment, Online Banking
International: Credit/Debit Card (VISA, MASTER, AMEX), BitPay, Neteller, Skrill, Wire Transfer
What is the minimum account value needed to place a trade?
While we recommend a minimum initial deposit of €/$/£ 500 (depending on your base currency), it is possible to start trading with as little as €/$/£100.
I have made a direct deposit via Skrill. What should I do next?
If you have made a direct deposit payment to GCMAsia via Skrill, please be sure to email us a copy of your deposit receipt to [email protected] in order to fund and activate your Real Trading Account.
I have made a direct deposit via Credit Card. What should I do next?
If you have made a direct deposit payment to GCMAsia via credit card, please be sure to email us a copy of your credit card to [email protected] or to your account manager in order to fund and activate your Real Trading Account. We require copies of both the front and reverse of your card. For your security you can cover the Card Security Code (CSC) or Card Verification Value (CVV) on the reverse of the card.
I have made a direct deposit via wire transfer. What should I do next?
If you have made a direct deposit payment to GCMAsia via wire transferwire transferwire transferwire transfer, please be sure to email us a copy of your wire transfer receipt to [email protected] in order to fund and activate your Real Trading Account.
How to fix a failed deposit?
Below is a list of the most common reasons for a failed deposit.
- Double-check that the credit card information you have entered is correct. You may have written a wrong number which will prevent our system from recognizing your card correctly.
- Make sure your credit card has not expired. If this is the case, please try to use another credit card or contact your bank for additional assistance.
- Some credit cards have limits for the maximum sum that can be deposited in a single transaction. If this is the case, we recommend depositing a smaller amount.
- Try to deposit via a different payment method:
China: Credit/Debit Card (China Union), WeChat Pay, Alipay
Malaysia: FPX Payment, Online Banking
International: Credit/Debit Card (VISA, MASTER, AMEX), BitPay, Neteller, Skrill, Wire Transfer (click hereherehere for details）
Using a different credit card (inside the trading platform).
If you tried to make a deposit using a tokenised credit card that includes only the last 4 digits of your credit card, please try to reinsert your full
credit card details from the start.
For more information and further assistance, please contact our Support Team at [email protected].
Do I need to verify my wire transfer with GCMAsia?
To ensure the best handling of your wire transfer, please send a copy of the authorization for payment from your bank account to our Support Team at [email protected].
How long does it take for a wire transfer to be processed?
Funds sent by wire transfer will usually be credited to your account within seven (7) business days. For a more specific timeline, please contact your bank.
How can I find out if my wire transfer has failed?
You should contact your bank directly as they can confirm if your funds have been received or not.
Why is my deposit pending?
A “Pending Deposit” item listed on your account applies to a recent deposit you may have made and that has still not been approved. If you see this item, this means that: (a) those funds are on hold while we verify them; or (b) that your account (and/or identify) requires additional verification.